TECHNOLOGY: ENABLING NEW FUNCTIONALITY AND SECURING INVESTMENT
The drive for innovation is often initiated by new technology (products and features).Securing system and service availability, continuous research of new technology, development of supplier relationships, knowledge sharing, testing and validating new functionality and mapping the commercial roadmap are just a few of the activities IMPEQ Services offers to secure equipment and infrastructure investments.
MONITORING: ROUND THE CLOCK QUALITY VIEW ON VIDEO DELIVERY
Comprehensive network and service monitoring provides an accessible way to improve quality of service while moving towards targets of increased operational efficiency. IMPEQ Services offers a wide range of tooling to analyze and monitor all outputs for quality and availability. While output monitoring may improve the end-customer experience, input monitoring can be advantage in meeting contractual obligations with content suppliers.
SERVICE: SYSTEM SUPPORT, OPERATION AND SERVICE DELIVERY
Operation of the network and service delivery are the main tasks to maintain the systems. Modifications of the system, extensions, implementing customer portfolio changes and innovation are continuous activities handled by the network operation team. To enable smooth operation and recovery in case of incidents, IMPEQ Services combines process management, incident management, configuration management, change management, knowledge management. A full set of Managed Service options are available to operate the network, this may be on-site or through a hosted network operation centre.
STRUCTURE: REDEFINING SERVICE RULES AND FINANCIAL MODELS
Traditional support models prescribe that a manufacturer provides a service contract for the equipment purchased by the Operator. At IMPEQ Services we believe in a better way. The service provider should be an organization that has built experience in the technological, operations and servicing aspects of video delivery and network infrastructure. An organization that can leverage experience and investments in many world-wide operations to provide progressive SLAs, operational and managed services that deliver clear operational value and cost advantage.