Maintenance
Our service level agreements are tailor made to secure the best fit to the physical multi vendor network and the levels of end-user service quality.
We provide product availability in terms of product repair and replacement but also on-site services to assist in the field. Our specialists can assist remotely or on-site with response times of less than 4 hours. This service also includes proactive on-site health checks. IMPEQ Services approach combines the maintenance of products and configurations with the overall system function. This bridges any pitfalls between multi-vendor equipment or signal hand-over points, delivering a reliable level of service and broadcast output.
Remote monitoring
Via remote management systems we are able to pro-actively analyze and monitor the services. Any degradation in the quality can be observed and reported. This will provide all the needed information to perform remote system checks and troubleshooting.
Depending on the level of quality assurance, IMPEQ Services will implement a complete set of tools to assist the network operator in performing system operation and maintenance tasks.
Operation
IMPEQ Services will focus fully on the operation of the systems, the implementation of new services and round the clock system and service surveillance. Combined, this secures continuity and availability, enabling operators to regain their focus on the market.
Network operators will be able to reduce operational costs by means of improvement programs and driving operational excellence and efficiency. By analyzing and monitoring the output, we provide reporting metrics and improve service availability. System tuning can then deliver more optimal operation and capacity utilization.
Our Managed Services portfolio provides network performance based on set indicators with a predictable financial commitment.