It is our business to secure yours. When operating the digital television platform, it is all about the digital viewing experience at home. High quality service delivery is key in our service approach.
IMPEQ has developed an approach to services that combines the maintenance of products and configurations with the overall system function. This combination bridges any pitfalls between multi-vendor equipment or signal hand-over points, delivering a reliable level of service and broadcast output.
The IMPEQ service contracts are frequently multi vendor, as we take the systems approach when creating the service levels required. Our specialists can assist remotely or on-site with response times of less than 4 hours.
Technology
Via remote management systems we are able to pro-actively analyse and monitor the broadcasted services. Any degradation in the broadcast quality can be seen and reported. This will provide all the needed information to perform remote system checks and troubleshooting.
Depending on the level of quality assurance, IMPEQ will implement a complete set of tools to assist the network operator in performing system operation and maintenance tasks.
Services
Our service level agreements are tailor made to secure the best fit to the physical multi vendor network and the levels of end-user service quality.
We provide product availability in terms of product repair and replacement but also on-site services to assist in the field. By analysing and monitoring the broadcasted service, we provide availability of services. Part of this service also includes on-site health checks and system tuning to gain optimal operation.
